Cylinder shoulders are colour-coded and cylinders are fitted with different valve outlets to provide product differentiation. - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that are returned to Our gases are supplied in a range of options from compressed gas cylinders, through liquid bulk delivery to pipeline connections for our largest customers. I have received an incorrect item in my order, what should I do? Contact customer services on 0800 111 333 or via Live Chat and have your order reference number to hand. In either case you will have to bear the direct cost of returning the better, you gain peace of mind. We can provide a comprehensive range of related equipment for welding and cutting, personal safety protection and gas handling We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC, however a pick-up charge does apply. As well as getting premium products to help you do your job To exercise this right to cancel you can either: The cylinders will be collected within 15 working days of your call. Does BOC offer a warranty for its product range? To return an order contact customer services via Live Chat or call 0800 111 333 and they will be able to advise you further. To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. There is an industry scheme in place to assist in the recovery of cylinders. • Proof of purchase will need to be established before a return can be accepted. Return it to BOC or the agent/outlet you purchased it from for a satisfactory replacement. Right to Cancel If the valve outlet contains oil then do not attempt to use the cylinder; it must be returned to BOC. - We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Where BOC collects the gas from you we will charge you our standard delivery charge. ... → Never repaint or disguise markings and damage on cylinders. Alternatively, you can visit us through a mobile device (smart phone or tablet).We support the following browsers: Internet Explorer - Version 10 and above Firefox – Version 38 and above Chrome - Version 45 and above Safari - Version 8 and above. - We will deduct a restocking fee of 25% of the invoiced item value (exclusive of VAT, where applicable), so the credit will normally be 75% of the amount you You should print 2 copies of the document one for your records and one to pass on to the customer. When no longer required these cylinders are returned back to the gas supplier. Return of Full Cylinder Items We will give credit for full cylinder items returned within 14 days from date of supply, as long as: 4. Once you have finished using the gas within your BOC cylinder you should return the cylinder to us as soon as possible. - Cutting attachments- Mixers- Nozzles- Regulators- Flashback arrestors- Gas hoses and fittings- Gas control manifold systems- LPG equipment - Gas and welding The Linde Group is known as one of the world leaders in gases, engineering and healthcare. begun. If damaged, return cylinder to BOC immediately. Delivery of Cylinders 4. milesEquipment Malfunction 5. - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 1890 355 255. Recycling gas bottles Some local authorities accept gas bottles at household waste recycling centres. Self Service – Cylinders can also be returned to your local Gas & Gear or Gas Agent. will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. 5. At Flogas, we have stockists all around the UK for your convenience. Avoiding cylinder contamination – backflow Backflow occurs when air enters a cylinder by flowing through an open valve or an empty cylinder. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID … - Never repaint or obscure cylinder label, even if cylinder is rusty, dirty or damaged. How can I return faulty items/cylinders? BOC reserves the right to charge for the return freight whereby a customer has simply changed their mind and may also charge a restocking fee. All BOC Healthcare gas cylinders are designed to be robust, reliable, convenient to use and safe to handle. specifically made or obtained to customer order; (c) goods that have been personalised; and (d) any product that once it has been delivered deteriorates rapidly (e.g. Other cylinders need to be disposed of in a safe and environmentally friendly way. Other charges such as delivery/customer collection charges and rental charges are non-refundable. The firm says this will enhance planning of adequate supply of medical oxygen You have the right to cancel part or all of an order for any reason within 14 days of receiving the gas or goods. Its that easy… no … Enter the account number into the initial screen and click on the 'GO' button. BOC is a trading name of BOC Limited. When you have finished with this transaction please click on the 'Close' button - this will return you to the PartnerNet home page. 5. We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that: Empty Cyl Return. BOC, the leading provider of industrial, medical and special gases in the UK and Ireland, is a member of The Linde Group. Empty Cylinder Returns. (b) delivery/customer collection charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) where you return For ICC Agents the material and quantities will automatically be displayed when the Scan Package has been selected. Pay the balance of one or more invoices by credit or debit card. At Flogas, we have stockists all around the UK for your convenience. Once you have this message please click on the 'Submit Order' button. in order to return their precious cylinder and thereby stem the expense, especially if one only uses a little gas every so often. Hazards Classification Labelling and If no gas, goods or services were supplied, 14 days after the day on which we are informed about your decision to cancel the contract. To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. once it has been delivered deteriorates rapidly (e.g. Cylinder colour The cylinder colour is the secondary means for identifying the nature and hazards associated with the gas contained in the cylinder. ©BOC Limited 2015. Free delivery for many products! 0800 111 333 and they will be able to advise you further. Please allow between 1-3 days for cylinder collection. ICC Agents must also select the Scan Package. provided that the gas or goods have been returned. - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, for: For goods bought other than in a Gas and Gear shop, BOC will provide returns information with your delivery note, or when you notify us that you wish to cancel the order. When you invest in BOC gas equipment you are making an investment in your future. In either case you will have to bear the direct cost of returning the gas to us. i.e. General Note: 3. We will not refund delivery charges where only part of an order is delivered and subsequently returned to us; and I share some of the contributors' frustration. You may cancel an order for a service at any point up until provision of the service has FOR BOC CYLINDERS 0800 111 333 FOR CALOR CYLINDERS 01179 413 721 FOR ALL OTHER GAS CYLINDERS 0800 083 9652 BOC Gases New Zealand Limited 988 Great South Road Penrose AUCKLAND PH: 0800 111 333 www.boc.co.nz These include lightweight portable cylinders for use in ambulances and at home, cylinders to fit a range of medical equipment such as anaesthetic machines or ventilators, and larger cylinders to supply piped gas direct to wards. For gas cylinders other than Calor Gas, read the advice on the UKLPG website. 0800 111 333 or via Live Chat and have your order reference number to hand. Then when it needs replacing just return your empty cylinder to any approved ALbee™ reseller in the UK and exchange it by purchasing a refill cylinder. Pay on account, by Direct Debit or by card. This can result in unsafe situations. The T size contains 3.6 cubic metres of helium and can fill: Up to 500 x 9" latex balloons or Up to 400 x 10" latex balloons or Refunds if you are a business customer 6. cylinder safety BOC is a leading provider of gases and related products, services and solutions in the South Pacific. Inspect cylinder labels to assure they are legible and compliant; Ability to recognize and detect defective cylinders and properly separate them from production in identified quarantine areas; Follow Linde/BOC procedures for safe handling, storing, securing and proper nesting of cylinders. all goods in that order. The contents of BOC medical gas cylinders appear on the product label affixed to the shoulder, body or cylinder collar. 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