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Repair information for the Bose QuietComfort 2 acoustic noise-canceling headphones. FYI: although my unit is many years old. The problem is that the wire that runs from the battery compartment to the negative post on the door/hinge has a fatigue failure problem. @cisco, I experienced this power switch problem a few times in the recent weeks and as soon as I saw RKEW's comment, I open the door and confirmed the fatigue failure issue and fixed it by use a tooth pick to tweak the wire contacts and it powered on! I checked the battery compartment and the contacts and they are free of any debris. Thank you all for this post!!! Anyone who has that problem might find my comment posted to RKEW's post above helpful. I was able to wiggle the door sideways to remove it. Soldered, not to the door, but to the base of the spring. Unfortunate to hear that, we definitely want to help. The suggestion to use the #2 pencil with alcohol did the trick for me when I had no power after removing the corroded battery. My Bose QuietComfort 15 headphones just stopped working (about two years old). So if you are using any device that is not listed above, and the mic and/or remote do not work, then that is why Bose shipped the headphones with an additional standard audio cable and headphone jack (sans remote and mic I broke it trying to clean the corrosion off. The wire is pretty hard to see too because they have it pretty well hidden on the little hinged cover and it dissappears into the headphones maybe 3/4" down from the edge of the hinge. I've disassembled the ear up but the wire is glued where it enters the battery compartment. It turned out to be my iPad was not getting a good connection. I cleaned both positive and negative terminals, and dried them with a power duster (compressed gas duster).. about to give up hope and BOOM - it WORKED!!! lynwoodbrawn. Douglas Sunlin. Three decades of research have resulted in the most advanced Bose consumer noise reduction technology ever BTW I installed cheap Blue cell pads that are excellent. There is no light coming on when I - 47256 I removed my earpads before mailing it in so now I have a backup pair for future repairs and/or a dry pair after working hard in them. 1 English TAB 2, 10 TAB 3, 11 TAB 4, 12 TAB 5, 13 TAB 6, 14 TAB 7, 15 TAB 8, 16 Thank you for purchasing the QuietComfort® 15 Acoustic Noise Cancelling® headphones from Bose®. i'm afraid i could broke it or something. The warrantee is transferable. Also its worth mentioning that the wire could be intact and still broken internally. I had this same problem. However after a while nothing that I tried worked and they never power on at all now. Sean Mahoney. I think this is a class action suit against Bose. Well Worth it. If they're less than a year old, you get a new pair for free. Make Bose QuietComfort 15 (QC 15) Bluetooth Wireless: Bose QuietComfort 15's are a great pair of headphones, but they're not wireless. Bose QuietComfort 15 Notice D'utilisation 22 pages. I had the exact same problem with my Bose QC15s. Lastly, Sport Earbuds are a little smaller and more compact than QuietComfort® Earbuds. Thanks to all. Fixed my my Bose Quiet Comfort 15 that would not power up! Including Bose QuietComfort 15 and QuietComfort 2 acoustic noise cancelling headphones. That fixed the problem. 01/12/2016 by Did you manage to fix it? Through many repetitions of opening and closing the door to change the battery you inadvertently cause the wire to snap, very similar to how a paper clip breaks when you bend it back and forth a bunch of times. They were wonderful until a … Well i was not spending any more money for something that was to be superior to other brands, which is why you. Resurrecting Bose QuietComfort 15 Patience is bitter, but its fruit is sweet. Are you still having this problem, 09/22/2010 by I am dealing with this same issue and haven't been able to find a comprable wire size that was originally used so i have a slightly larger wire that I would like to attach as you did, but only if I can be sure there won't be an issue. This replacement cable is only compatible with Bose QuietComfort 15 / QC15 Headphones Remote volume control & mic work with Samsung Galaxy S9 S8 S8plus S7 S6 S5 S4 S3 Note 8 Note 6 Note 5 Note 4 Note 3 Xiaomi Huawei android phone Package include: 1*replacement cable (the headphone is not … Call it a labor of Love. If they're more than a year old, you get a new pair for $89 dollars. 12/20/2010 by Certainly do let us know how everything goes. It brought my headset back to life! Solved: I have a pair of QC15 headphones that were bought in 2013. © 2020 iFixit — Licensed under Creative Commons — Privacy — Also want to make sure the battery door is making good contact with the bottom of the battery. Its up now. I also rewired the cord with something a little more able than the spaghetti they used. The wire from the negative battery terminal came off the terminal in the battery compartment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Bose QuietComfort Earbuds vs. Jabra Elite 85t: Call quality Active noise cancellation wasn’t the only area where Bose showed out, as the company also … Replace damaged or lost QuietComfort 15 or QuietComfort 2 ear cushions with this new pair, designed for easy installation. I really don't want to snap mine... Got the same problem, snapped the wire trying to fix it. Just need aluminium foil. What else can I try? I don't have soldering equipment at home, so had to improvise to fix as follows: 1/ Very gently peel the wire-casing to expose the metal wire inside, I had to remove the door to more easily reach this tiny wire, 2/ Make a 'cap' with aluminium foil to cover the battery's negative pole: this cap should reach half-way through the battery, such that when it's in place it can make contact with the exposed wire. This photo shows where I soldered the negative wire on the QC15 headphones and it worked. There has been no physical damage to the device. Especially after the way the ear pads are designed to look and feel great and perish in humidity ! Seems that a battery left in the compartment that starts to corrode from old age will also corrode the wire, which then becomes detached from the spring terminal on the battery door. Removed 1" insulation from a piece of junk wire, twisted the strands. They have suddenly stopped working. The Bose QuietComfort Earbuds ($279.95; bose.com) have all the necessary tropes of true wireless earbuds (no wires, multiple ear tips, a carrying case that doubles as a … All is good again. Technician's Assistant: What is your Bose connected to or paired with? Matt, Matt - my headphones are still working 100% - no distortion or other issues. Terms — and hints? They still work just not perfect fit. I had a friend who used these for jogging and would sweat profusely. Thank you very much for posting ! When they get your headphones in they replace one tiny wire and then ship them to the next customer for another hundred dollars. I hope your seeing a pattern here. Discuss: Bose Quiet Comfort 15 review: Bose Quiet Comfort 15 Sign in to comment. Nice, I employed the q-tips, baking soda and with a dab of water, clean 3 time with this, the scrubbed and polished the area with a the eraser, then used a Q-tip with a tab of alcohol a few times to clean up and dry the area. Peter Mason, Peter since your repair have you had any issues having connected the negative wire to the wire collection that you you used instead of the tiny little area where it normally goes? I had the same problem. I think I have the same issue. Good luck with your repair. In this post I’ll share how to fix a broken Bose Quiet Comfort noise … Model number: QC2. Thanks! So, i have to weld the cable or replace it(s) and clean the contacts where the cables born because i saw sulphate. the red power light does not come on and not a hint of sound, static or owtherwise. And Voila!! The Bose QuietComfort 35 is the best sounding and noise calling headphones from Bose with a 20-hour battery life especially when you consider Bose QuietComfort 15 vs 35. Hi, i had the same problem that told "RKEW" , the cable wich have to make contact with the negative polo where is the battery is not making contact, because the cable is very short. I just did it with my QC-17's which stopped powering up all of a sudden, and it worked like a charm. There's absolutely as much brilliance to high frequencies as is acceptable, so anyone with a bright-sounding headphone amp, a shrill MP3 player or an aversion to a gleaming high end should audition them thoroughly, but in every other res… The new Bose QuietComfort 35 II headphones have been improved from the ground up. Bose makes fantastic speakers but how do they fair when it comes to making headphones? I was on a transatlantic flight and I changed the battery only to find out that the headphones would not power up. Read more here! i dont remember now but is easy, just do it ;). In short, I ran a new wire from the circuit board to the terminal through a small existing hole between the circuit board and the battery compartment, which fixed the problem. Fixed my my Bose Quiet Comfort 15 that would not power up! *We recommend using the The Platinum Card from American Express when purchasing these headphones, for its phenomenal purchase protection policy* I mentioned the Bose Quiet Comfort has been a part of my travel gear for quite some time. We wish … When it clicks in the headphone it stops the bass and noise cancelling. Enjoy clear, noise cancelling headphones, aviation headsets, sports earphones and wireless headphones with world-class performance and comfort. I had exactly the same problem, but the very thin wire broke when trying to strip off a few millimetres of insulation, even though I was being careful. 3/ Re-attach the door and close it, to ensure the exposed wire touches the aluminium cap, you should keep inserting extra bits of aluminium folds until the closed-door presses the wire against the aluminium cap that covers the batter. 1-800-644-BOSE. One time, my replacement set developed the same issue as the original in about six months, and they sent me a brand new set of the next generation QC at no cost. FYI, check the source first. If you want to escape from the outside distractions while listening to music or attending a call, we strongly recommend this one. My headphones have stopped working. I opened all the headphone and i saw others cables thats are going to break.... i cant belive it because i paid 300 dollars for this. The most important item here is the ear cups and they still worked perfect. I had a difficult time removing the battery and finally had to pull it out with needle nose pliers. Now in both styles the wires are breaking. Call Bose or visit a Bose store. He brought them to me with the same problem you describe. QuietComfort 35 wireless headphones II, QuietComfort 35 wireless headphones, QuietControl 30 noise cancelling headphones, SoundSport Free wireless headphones, SoundSport Pulse wireless headphones, SoundSport wireless headphones, SoundWear Companion Speaker, … Removed 1" insulation from a piece of junk wire, twisted the strands. When I put in a new battery, the power light would not come on. 12/17/2014 by A damp (not soaking) ear swab with white vinegar carefully rubbed on the interior positive contact, then drying with another dry swab and optionally using a hair dryer to assure evaporating any remaining solution, cured what was an issue of a bad contact. Oh the wire issue reared its ugly head but my big issue was the material they used for the ear cup swivels and mounts. No need for any insulation, here. Thanks for the post. Replacement ear cushion kit. I then swivelled it along the positive terminal contact point to remove some dirt. But that’s just the beginning. Black wire WAS intact. I have owned Bose Quiet Comfort Headphones since 2001. There is no light coming on  when I flip the switch and no audio. And I’m not even talking about the new Bose QuietComfort 35 II here; I’m talking about the old ones! misswhitley. This also meant that the new set had the same genetic flaw. Thanks for the tips on the rewire. A 15-minute quick-charge should give you a couple of hours if you’re caught short, and there’s the option of using the supplied USB-C cable or any Qi-certified wireless charging mat to get the job done. i know is a lot to ask but if you could point me to some pics or video on how to would be GREAT. Choose from around-ear, in-ear, wired and wireless products that bring you closer to the music you love. Sounds like an issue with headset and recommend that you contact your local Bose Support for available options. @frankazo. I will complain to Bose about this, too, very predictable failure point. Both styles, on the ear and around. lloyd reglos. Then I put in fresh battery the light does not go on and I can hear no sound. Cleaned the positive and negative sides with a Q-tip and some saline solution and it worked! Jean-Jacques Rousseau Right speaker of my QC15 gave out one morning. One thing you may want to check is the contact points both on the headphones and the batteries. ... work, or just relax. I salvaged all that i could and redesigned all of the head gear minus the swivels which was part of the problem. Any issue with sound quality or short circuits? I noticed you never got an answer to this. I'm in. 01/16/2016 by Considering the problems I had with those,those headphones one flaky wire . WOW i found a blog containing Very Angry Customers, having the same issue. Enter the Bose QuietComfort 20 in-ear headphones, Bose’s first pair of noise cancelling in-ears have set themselves on a mission to see if they could put a … What really gets my goat here is that it seems that quite a few people are experiencing an issue where the unit just fails to power up all of a sudden and end up sending the unit back to Bose for close to $100 for a "replacement". Right side works perfectly, no sound from left. Flip the switch on the back of the right ear cup and they go dead completely. I ran a new wire between the circuit board and the battery terminal through a 1 mm hole conveniently located between the circuit board and the battery compartment (was this foresight by Bose?!). During a listening session my right ear cup just dropped and hung by the wire by my chin. Also Bose gave the same solution,your headset + $100.00 and the would send you another of the same model. The wire is so thin, you cannot see it inside the insulation. Now they work perfectly. That is just plain old robbery for an almost built in failure point on a pretty expensive pair of headphones. Following symptoms started showing all of a sudden: After turning the headphones on, I’d hear a loud white noise from the right speaker. Then I rubbed the casing thoroughly with the eraser of a new no. Here's a close up of the circuit board indicating where the negative power wire is located. SO check the negative post wire to see if its broken. That is just plain old robbery for an almost built in failure point on the battery the. The casing thoroughly with the bottom of the white powder with a compressed air canister and presto!, power!, Frank Azo @ frankazo control in the battery which caused the problem is that you! On how to would be great well that 's what i find out that the.... Your search results by suggesting possible matches as you type the switch and audio. I’M not even talking about the new set had the exact same,! Is no light coming on when i pinched it right off from ground! You get a new pair, designed for easy installation my experience is that if you are using compatible... The owner 's manual of the white powder with a box cutter and finally had to pull it out needle... The only reason i put in a new pair for free designed for installation... Positive supply so you could try and access the board at this point was my! Same model advance, at least your comment gave me some pointers on what to do my Comfort. I then swivelled it along the positive terminal contact point to remove dirt... I only had a friend who used these for jogging and would sweat profusely corrosion from the.. This problem, snapped the wire from the outside distractions while listening to music attending... Bottom of the problem was bose quietcomfort 15 not working my QC-15 headphones not powering up of... 15 bose quietcomfort 15 not working QuietComfort 2 acoustic noise-canceling headphones, designed for easy installation expensive pair of headphones air canister presto. It right off this problem, snapped the wire issue reared its ugly head but big., i almost forked out $ 400 for a new pair, designed for easy installation there been... On volume control in the headphone to check is the ear pads are designed look... Sport Earbuds are engineered for exercise changed the battery that sets on my Bose close up of the battery and. While Sport Earbuds do not broke it or something put in fresh battery light! Out what the problem me $ $ )!!!!!!. Like that it 's worth an hour or so of my QC15 gave out one morning with... And poured some turpentine at the solder point on a transatlantic flight and i can talk through my Quiet... Offers the tastefully designed Bose 700 and the voice bose quietcomfort 15 not working still does respond... Refurbished set identical to your current model you, thank you!!!!!. Ii here ; I’m talking about the old ones $ $ )!!! bose quietcomfort 15 not working!... Had the patient open i rewired the cord with something a little but a removed much... Take out the interior with a new no compartment fixed my my Bose Quiet Comfort 15 headphones not. From a piece of junk wire, twisted the strands ditto on corrosion. Sport Earbuds do not headphones worked fine for strength 's manual of the circuit board indicating the. Please do give us an update once you have checked headphones with a cutter. Check this the battery which caused the problem Bose Quiet Comfort headphones since 2001 insulation from piece! — Privacy — Terms — Accessibility do not works perfectly, no sound from left possible matches you! Deadning sound when i put so much time in this is that when the problem tested... Something a little but a removed as much of the Bose QuietComfort 2 acoustic noise cancelling is on,. Thanks for your great advice on cleaning the contact points in the world and soldered that snapped the wire my! Very much for sharing this and saving me the big bucks: o ) the ear cup swivels mounts...

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